[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"project-83809":3},{"id":4,"name":5,"fullName":6,"owner":7,"repo":5,"description":8,"homepage":9,"htmlUrl":10,"language":11,"languages":9,"totalLinesOfCode":9,"stars":12,"forks":13,"watchers":14,"openIssues":15,"contributorsCount":9,"subscribersCount":16,"size":16,"stars1d":17,"stars7d":18,"stars30d":18,"stars90d":16,"forks30d":16,"starsTrendScore":19,"compositeScore":20,"rankGlobal":9,"rankLanguage":9,"license":9,"archived":21,"fork":21,"defaultBranch":22,"hasWiki":21,"hasPages":21,"topics":23,"createdAt":9,"pushedAt":9,"updatedAt":37,"readmeContent":38,"aiSummary":9,"trendingCount":16,"starSnapshotCount":16,"syncStatus":39,"lastSyncTime":40,"discoverSource":41},83809,"HELPDESK.AI","ritesh-1918\u002FHELPDESK.AI","ritesh-1918","A full-stack AI helpdesk platform that uses machine learning, NLP, and OCR to automatically analyze support requests, detect similar incidents, and help teams resolve technical issues faster.",null,"https:\u002F\u002Fgithub.com\u002Fritesh-1918\u002FHELPDESK.AI","JavaScript",153,263,1,45,0,5,13,15,7.26,false,"main",[24,25,26,27,28,29,30,31,32,33,34,35,36],"ai","fastapi","helpdesk","helpdesk-ticketing","huggingface","machine-learning","nlp","react","supabase","girlscript-summer-of-code","gssoc","gssoc26","open-source","2026-06-12 02:04:35","---\ntitle: HelpDesk AI Backend\nemoji: 🤖\ncolorFrom: green\ncolorTo: blue\nsdk: docker\npinned: false\n---\n\n\n\u003Cdiv align=\"center\">\n\n\u003Cimg src=\"https:\u002F\u002Fimg.shields.io\u002Fbadge\u002FHELPDESK.AI-111827?style=for-the-badge&logo=codeigniter&logoColor=10b981&labelColor=000000\" height=\"60\" alt=\"Logo\">\n\n\u003Ch1> Neural System Orchestrator \u003C\u002Fh1>\n\n\u003Cimg src=\"https:\u002F\u002Freadme-typing-svg.herokuapp.com?font=Inter&weight=600&size=20&duration=4000&pause=1000&color=10B981&center=true&vCenter=true&width=450&lines=Automated+Ticket+Triage;Millisecond+Categorization;Generative+Auto-Resolution;Enterprise+Micro-Architecture\" alt=\"Typing SVG\" \u002F>\n\n\u003Cbr\u002F>\n\n\u003Cimg src=\"https:\u002F\u002Fimg.shields.io\u002Fbadge\u002FGirlScript_Summer_Of_Code-2026-F37021?style=for-the-badge&logo=girlscript&logoColor=white\" height=\"42\" alt=\"GSSoC 2026\">\n  \n\u003Ca href=\"https:\u002F\u002Fgithub.com\u002Fritesh-1918\u002FHELPDESK.AI\u002Fissues?q=is%3Aissue+is%3Aopen+label%3A%22good+first+issue%22\">\n\u003Cimg src=\"https:\u002F\u002Fimg.shields.io\u002Fbadge\u002FGood_First_Issues-Available-10B981?style=for-the-badge&logo=github&logoColor=white\" height=\"42\" alt=\"Good First Issues\">\n\u003C\u002Fa>\n\n\u003Cbr\u002F>\u003Cbr\u002F>\n\n[![License: MIT](https:\u002F\u002Fimg.shields.io\u002Fbadge\u002FLicense-MIT-blue?style=for-the-badge)](https:\u002F\u002Fopensource.org\u002Flicenses\u002FMIT)\n[![Vercel Deployment](https:\u002F\u002Fimg.shields.io\u002Fbadge\u002FProduction-Live-000000?style=for-the-badge&logo=vercel&logoColor=white)](https:\u002F\u002Fhelpdeskaiv1.vercel.app\u002F)\n\n\u003Cbr\u002F>\n\n  \u003Ca href=\"https:\u002F\u002Fhelpdeskaiv1.vercel.app\u002F\">\n    \u003Cimg src=\"https:\u002F\u002Fimg.shields.io\u002Fbadge\u002F🚀_LAUNCH_APPLICATION-111827?style=for-the-badge&logo=vercel&logoColor=white&labelColor=6366f1\" height=\"42\" alt=\"Launch Application\" \u002F>\n  \u003C\u002Fa>\n    \n  \u003Ca href=\".\u002FMobileApp\u002Fapplication-2d277b36-4dbd-41c8-806d-cb2f19acf38a.apk\">\n    \u003Cimg src=\"https:\u002F\u002Fimg.shields.io\u002Fbadge\u002F📱_DOWNLOAD_ANDROID_APK-111827?style=for-the-badge&logo=android&logoColor=white&labelColor=a4c639\" height=\"42\" alt=\"Download APK\" \u002F>\n  \u003C\u002Fa>\n    \n  \u003Ca href=\"https:\u002F\u002Fhelpdeskaiv1.vercel.app\u002Fcontact-sales\">\n    \u003Cimg src=\"https:\u002F\u002Fimg.shields.io\u002Fbadge\u002F✉️_CONTACT_ENTERPRISE-111827?style=for-the-badge&logo=minutemailer&logoColor=white&labelColor=10b981\" height=\"42\" alt=\"Contact Enterprise\" \u002F>\n  \u003C\u002Fa>\n    \n  \u003Ca href=\"https:\u002F\u002Fritesh-1918.github.io\u002FHELPDESK.AI\u002F\">\n    \u003Cimg src=\"https:\u002F\u002Fimg.shields.io\u002Fbadge\u002F📊_SYSTEM_PRESENTATION-111827?style=for-the-badge&logo=googleslides&logoColor=white&labelColor=3b82f6\" height=\"42\" alt=\"System Presentation\" \u002F>\n  \u003C\u002Fa>\n    \n  \u003Ca href=\"https:\u002F\u002Fritesh19180-ai-helpdesk-api.hf.space\u002Fdocs\">\n    \u003Cimg src=\"https:\u002F\u002Fimg.shields.io\u002Fbadge\u002F📚_API_DOCUMENTATION-111827?style=for-the-badge&logo=swagger&logoColor=white&labelColor=f59e0b\" height=\"42\" alt=\"API Documentation\" \u002F>\n  \u003C\u002Fa>\n\n\u003Cbr\u002F>\u003Cbr\u002F>\n\u003C\u002Fdiv>\n\n> [!NOTE] \n> ### Eliminating the Manual Triage Bottleneck\n> Helpdesk.ai uses deep-learning neural networks and 4-layer enterprise architecture to categorize, prioritize, and resolve IT issues in milliseconds.\n\n\u003Cbr\u002F>\n\n\u003Cdiv align=\"center\">\n\n## 📖 Navigation Hub\n\n| 🧩 **Platform Vision** | 🏗️ **Under the Hood** | 🚀 **Next Steps** |\n| :--- | :--- | :--- |\n| ➧ [Why Helpdesk.AI?](#why-helpdeskai)\u003Cbr>➧ [The Enterprise Evolution](#the-enterprise-evolution) | ➧ [System Architecture](#system-architecture)\u003Cbr>➧ [The AI Neural Pipeline](#the-ai-neural-pipeline) | ➧ [Deployment \u002F Setup](#deploy)\u003Cbr>➧ [Future Roadmap](#roadmap) |\n\n\u003C\u002Fdiv>\n\n\u003Cbr\u002F>\n\n> [!IMPORTANT]\n> \u003Ch2 id=\"why-helpdeskai\">🎯 Why Helpdesk.AI?\u003C\u002Fh2>\n> \n> Helpdesk.AI is more than just a ticketing tool; it is a **Neural Service Orchestrator** designed for modern enterprises. It provides massive ROI by:\n> \n> 1.  **Eliminating the Triage Bottleneck**: By using context-aware AI (DistilBERT), it categorizes 100% of tickets in milliseconds, bypassing the L1 support line entirely.\n> 2.  **Proactive Resolution**: Integrated LLMs (GitHub Models\u002FGemini) analyze issues during creation to suggest \"Instant Fixes,\" severely reducing actual ticket volume.\n> 3.  **Tiered Multi-Tenancy**: Built for true SaaS isolation, it securely isolates completely separate companies within a single Supabase database.\n\n---\n\n\u003Ch2 id=\"the-enterprise-evolution\">💎 The Enterprise Evolution\u003C\u002Fh2>\n\nHelpdesk.ai isn't just a ticketing tool; it's heavily engineered. Built to handle the complex requirements of modern organizations, it scales support without scaling headcount.\n\n### 🏛️ 4-Layer Permission Matrix\n\n| Layer | Audience | Primary Capabilities |\n| :--- | :--- | :--- |\n| **👑 Master Admin** | Global Overseers | Tenant Registration, Company Onboarding, Global Health Monitoring. |\n| **🏢 Company Admin** | IT Management | Org-specific Dashboard, User Auditing, Sentiment Analytics. |\n| **👤 Standard User** | Employees | AI-Powered Ticket Creation, Semantic Search, Real-time Status. |\n| **🌐 Public Layer** | Prospects | Premium journey, Sales Engineering contact, Live Pricing tiers. |\n\n---\n\n\u003Ch2 id=\"system-architecture\">🏗️ System Architecture\u003C\u002Fh2>\n\nHelpdesk.ai utilizes a clean, decoupled architecture built for production operations.\n\n```mermaid\ngraph TD\n    A[\"User (Frontend)\"] -->|\"Submits Issue\"| B(\"FastAPI Backend\")\n    B -->|\"Text Processing\"| C{\"AI Inference Engine\"}\n    C -->|\"DistilBERT v3\"| D[\"Categorization Routing\"]\n    C -->|\"NER Engine\"| E[\"Entity Extraction\"]\n    C -->|\"GitHub Models Inference\"| F[\"Generative Resolves\"]\n    D --> G[(\"Supabase DB\")]\n    E --> G\n    F --> G\n    G -->|\"Real-time WebSocket\"| A\n    G -->|\"Dashboard Aggregation\"| H[\"Admin Portal\"]\n```\n\n---\n\n\u003Ch2 id=\"the-ai-neural-pipeline\">🧠 The AI Neural Pipeline\u003C\u002Fh2>\n\nUnder the hood, Helpdesk.ai leverages a custom suite of high speed models.\n\n\u003Ctable width=\"100%\">\n  \u003Ctr>\n    \u003Ctd width=\"50%\" valign=\"top\">\n      \u003Ch3>1. High-Precision Classification\u003C\u002Fh3>\n      \u003Cp>Driven by \u003Cb>DistilBERT v3\u003C\u002Fb>, our classifier understands technical context and user sentiment to assign accurate Impact Scores.\u003C\u002Fp>\n      \u003Ch3>2. NER Metadata Harvesting\u003C\u002Fh3>\n      \u003Cp>Automatically extracts vital technical identifiers without making the user fill out long dropdown forms:\u003C\u002Fp>\n      \u003Cul>\u003Cli>Hostnames, Serial Numbers, IP Addresses.\u003C\u002Fli>\u003C\u002Ful>\n    \u003C\u002Ftd>\n    \u003Ctd width=\"50%\" valign=\"top\">\n      \u003Ch3>3. Duplicate Prevention\u003C\u002Fh3>\n      \u003Cp>If two users report the same outage, our \u003Ccode>sentence-transformers\u003C\u002Fcode> semantically link them to prevent \"Ticket Flooding\".\u003C\u002Fp>\n      \u003Ch3>4. Generative OCR\u003C\u002Fh3>\n      \u003Cp>Built-in screenshot analysis pulls error codes directly out of images. We process the images securely in milliseconds.\u003C\u002Fp>\n    \u003C\u002Ftd>\n  \u003C\u002Ftr>\n\u003C\u002Ftable>\n\n---\n\n\u003Ch2 id=\"deploy\">🚀 Deployment & Operations\u003C\u002Fh2>\n\nCreate a `.env` file in the `\u002FFrontend` directory:\n```bash\nVITE_SUPABASE_URL=https:\u002F\u002FYOUR_PROJECT_REF.supabase.co\nVITE_SUPABASE_ANON_KEY=your_key\nVITE_STRIPE_GROWTH_LINK=your_stripe_link\nVITE_BACKEND_URL=http:\u002F\u002Flocalhost:8000\n```\n\n### Local Installation\n```bash\ngit clone https:\u002F\u002Fgithub.com\u002Fritesh-1918\u002FHELPDESK.AI.git\ncd HELPDESK.AI\u002FFrontend\nnpm install\nnpm run dev\n```\n\n---\n\n\u003Ch2 id=\"roadmap\">🗺️ Roadmap\u003C\u002Fh2>\n\n- [x] **Phase 1**: Core Ticketing & DistilBERT Categorization.\n- [x] **Phase 2**: Multi-tenant SaaS Architecture (Supabase RLS).\n- [x] **Phase 3**: GitHub Models integration for generative knowledge-base articles.\n- [ ] **Phase 4**: SAP \u002F ServiceNow direct bidirectional sync.\n- [ ] **Phase 5**: AI Voice Support Agent via Twilio.\n\n---\n\n\u003Ch2 id=\"mobile-ecosystem\">📱 Mobile Ecosystem (V1)\u003C\u002Fh2>\n\nHelpdesk.ai is now available as a native Android application. It features a complete mobile-first experience for employees and admins.\n\n- **Real-time Status Tracking**: Instant updates on ticket progress with custom in-app notifications.\n- **Biometric Ready**: Secure access with enterprise-grade authentication.\n- **Smart Onboarding**: Dynamic routing for new users and pending registrations.\n- **Session Replay**: Integrated with **LogRocket** for proactive debugging and user support.\n\n[**📥 Download HelpDesk.ai V1 APK**](.\u002FMobileApp\u002Fapplication-2d277b36-4dbd-41c8-806d-cb2f19acf38a.apk)\n\n---\n\n\u003Cdiv align=\"center\">\nBuilt with \u003Cspan style=\"color:#10b981;\">💚\u003C\u002Fspan> by the \u003Cstrong>HELPDESK.AI Professional\u003C\u002Fstrong> Team. \n\u003C\u002Fdiv>\n",2,"2026-06-11 04:11:31","trending"]